Privacy Policy

Basic Information on Data Protection

Data Controller: HOTEL LES DUNES COMODORO

Purpose: Provision of online services, website user management, and commercial communications related to our services.

Legal Basis: Explicit consent and legitimate interest.

Recipients: No data is shared with third parties except where legally required.

Rights: Access, rectification, and deletion of data, as well as other rights as explained in the additional information.

Additional Information: You can consult the detailed additional information on Data Protection in the annexes available at LESDUNES.COM/ADMIN.

At HOTEL LES DUNES COMODORO we work to provide you with the best possible experience through our products and services. In some cases, it is necessary to collect information to achieve this. We care about your privacy and believe in being transparent about it.

Therefore, and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”) and Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (“LSSI”), HOTEL LES DUNES COMODORO informs users that, as data controller, it will incorporate the personal data provided by users into an automated file.

Our Commitment

• Data is collected to improve user experience, adapting to your interests and needs.
• We are transparent about the data we collect and the reasons for doing so.
• Our intention is to provide the best possible experience and always comply with current regulations.
• We understand that your data belongs to you and you may request that we stop processing it.
• Our priority is to ensure your security and process your data in accordance with European regulations.

Who is responsible for processing your personal data?

Identity: HOTEL LES DUNES COMODORO

Registered address: C/MÉDICO MIGUEL MARTORELL Nº1

Tax ID (C.I.F.): B03341245

Email: rgpd@lesdunes.es

HOTEL LES DUNES COMODORO has appointed a Data Protection Officer or an internal contact person within the organisation.

If you wish to make an enquiry regarding the processing of your personal data, you can contact us at rgpd@lesdunes.es.

What personal data do we collect?

The personal data that users may provide includes:

• Name, address, and date of birth.
• Phone number and email address.
• Location.
• Payment and refund information.
• IP address, access date and time, browser, and operating system.
• Any other information you choose to share with us.

In some cases, completing forms is mandatory in order to access certain services offered on the website.

Failure to provide the requested personal data or not accepting this privacy policy may prevent subscription, registration, or participation in promotions.

Why and for what purpose do we process your data?

At HOTEL LES DUNES COMODORO we process the information provided for the following purposes:

• To manage orders or service contracts.
• To manage the sending of requested information.
• To carry out marketing activities and manage user relationships.
• To personalise the customer experience through segmentation and profiling.
• To manage contests, raffles, and promotional activities.
• To comply with legal requirements, audits, or claims.

The data obtained will form part of the Record of Processing Activities (ROPA), updated in accordance with the GDPR.

What is the legal basis for processing your data?

• User consent for service contracts, contact forms, or newsletter subscriptions.
• Legitimate interest for direct marketing and user segmentation.
• Compliance with legal obligations related to fraud prevention or public authority requests.

How long do we keep your data?

Data will be retained for as long as necessary to fulfil the purpose for which it was collected and to comply with legal obligations arising from its processing.

Who do we share your data with?

HOTEL LES DUNES COMODORO does not sell personal data to third parties.

Some external providers may access data solely to provide services related to the company’s activity.

Data may also be shared with public authorities when legally required.

Data may also be shared with other companies within the group.

Where is your data stored?

As a general rule, data is stored within the European Union.

In the case of international transfers, HOTEL LES DUNES COMODORO guarantees an adequate level of protection.

What rights do you have and how can you exercise them?

You can exercise your rights by sending a request to: isabelrodriguez@lesdunes.es

• Right of access: to know what data we process.
• Right of rectification: to correct inaccurate data.
• Right of erasure: to request deletion of your data.
• Right to restriction: to limit processing of your data.
• Right to object: to withdraw consent and object to processing.
• Right to data portability: to receive your data in a structured format.
• Right not to be subject to automated decisions: to avoid profiling with legal effects.

You may also lodge a complaint with the data protection authority.

Who is responsible for the accuracy of the data?

The user guarantees that the data provided is true, accurate, and up to date, releasing HOTEL LES DUNES COMODORO from any liability arising from incorrect or false data.

HOTEL LES DUNES COMODORO reserves the right to terminate services if false, incomplete, or outdated data is detected.

The user also certifies that they are over 14 years old and have sufficient legal capacity to give consent.

How do we process data from minors?

The services are not specifically directed at minors.

For users under 14 years of age, valid consent from legal guardians is required in accordance with GDPR and LOPDGDD.

What security measures do we apply?

HOTEL LES DUNES COMODORO applies the necessary technical and organisational measures to protect personal data against loss, unauthorised access, or alteration.

However, users should be aware that internet security measures are not completely invulnerable.

Links to other websites

The website WWW.LESDUNES.ES may contain links to external websites.

HOTEL LES DUNES COMODORO is not responsible for the privacy policies of those websites.

How do we use cookies?

HOTEL LES DUNES COMODORO uses cookies to optimise and personalise user browsing.

Information obtained through cookies is not linked to personally identifiable data.

For more information, please consult our Cookie Policy.

Travel Insurance Booking

If you have booked services under the Travel Insurance Rate, you agree to the transfer of your personal data to FLEXMYROOM INSURETECH, S.L. solely for the purpose of managing cancellation insurance and travel assistance.

This entity will delete the data once the service is completed and you may exercise your rights via: datos@flexmyroom.com

Can this privacy policy be modified?

HOTEL LES DUNES COMODORO reserves the right to modify this privacy policy.

We recommend reviewing this policy periodically to stay informed.